We aim to get test kits out to you on your Day 0 or Day 1. Postage delays getting your test kits out to you can happen on occasion, especially over weekends and bank holidays, although we seek to minimise the chances of this happening: if you have someone that can accept the package on your behalf, please email or call us after making your booking to arrange a sooner dispatch of your package, otherwise all packages will be sent to arrive on the date of your arrival or the day after.
For your return-to-lab posting, please catch the earliest mail delivery window you can and please ensure you post in a Priority Royal Mail Post Box. Royal Mail can be subject to service delays. They are the only widely available postal service that can handle biological samples, and the Department of Health and Social Care understand this and the pressures on all mail services at this time. So if your result is delayed due to postal delays outside yours and Avante’s control, this will be understood.